Corporate Leadership and Culture: United Airlines & the ‘Re-accommodated’ Doctor – guiding principles for Boards, C-suite executives, and General Counsel
It is difficult to imagine a worst case scenario than United Airlines’ now infamous conduct on April 9, 2017, that permitted a 69 year old doctor named David Dao – under United Airlines care and control as a boarded and seated passenger – to be assaulted, bloodied, and dragged from its overbooked airplane with a…